![]() When you log in, you should see on the right side of your screen (above number of Checkouts) either that your status is good or, if your card is expiring within 28 days, the expiration date and a button for online renewal. You can renew online through our website by going to “My Account” and logging in with your library card number and PIN. Yes, to best serve our community we are currently offering online renewal if your information is correct and you do not need to make any updates. If you are a non-Norfolk resident and would like access to our eBooks, there is an annual fee. Library card renewals must take place in-person at any library location, and you will be asked to verify your address, telephone number, and eligibility for access to eBooks. How can I renew my library card?Īll library cards must be renewed once a year. You are responsible for materials taken out with the card until the card is reported lost or stolen. Report the loss at once to any branch library by phone or in person. What should I do if I lose my library card? We cannot release PIN numbers without a photo ID and therefore cannot release a PIN number over the phone. To obtain a PIN ask for one when you apply for your card, or if you already have a card bring photo ID to any branch and request one. What is a PIN, and how to do I get one?Ī PIN is a 4 digit number that provides an extra level of security when using your library card to reserve books or renew items online or by phone or look up your personal information in the online catalog. You will need to know your PIN number to be able to log in to NPL’s public computers your card number is your login ID, and your PIN is your password. An Internet card is similar to a library card but does not allow item checkouts. Library or Internet cards are required to use a public computer. Do I need a library card to use a public computer? Additional information is available in our circulation policy. Library cards are not issued to non-Virginia residents. Virginians who do not live or work in Norfolk may obtain full access to eBooks for a $35 annual fee. How much does a library card cost?Ī Library card is free to anyone who lives in Virginia or works in Norfolk. A parent or legal guardian must complete and sign applications for patrons under the age of 18. You can obtain a library card by visiting any Norfolk Public Library location and showing a photo ID and proof of residence in Virginia.
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